Return Policy

Medical Refund Policy
At Fit Body Weight Loss, we are committed to providing the highest quality supplements and medical-grade products customized to meet your wellness goals.
Please review our refund, cancellation, and shipping policies:

1.  Supplement Returns:
We offer returns on unopened supplements within 14 days of purchase. To qualify for a refund, the product must be in its original, unopened packaging.

2.  Medical-Grade and Custom-Compounded Medications:
In compliance with FDA regulations, all medical-grade medications, including but not limited to GLP-1 medications, medical-grade B12 injections, Lipo-Dissolve injections, peptides, hormones, or any custom-compounded medications, are non-refundable and not eligible for return or exchange. These medications are custom-compounded specifically for each patient upon receipt of the order and cannot be restocked or redistributed.

3.  Order Cancellation Policy for Medical-Grade Medications and Injections:

Orders for medical-grade medications and injections may be canceled within 24 hours of placement, subject to a nonrefundable 10% processing fee.
After 24 hours, cancellations are not possible as the compounding process begins immediately upon receipt of the order.
If the medication or injection has already shipped, it is ineligible for return, refund, or cancellation under any circumstances.

4.  Shipping Policy:
Fit Body Weight Loss is not responsible for shipping costs, fees, or outcomes, including delays, damages, or lost packages caused by the shipping carrier. Customers are encouraged to track their shipments and contact the carrier directly for any shipping-related issues.

5.  Important Note on Results:
Individual results may vary based on each patient’s unique health profile, adherence to treatment protocols, and other factors.

Turnaround Time

All orders are shipped Monday - Saturday (Offices are closed Sunday). Processing 1 business day and FedEx shipping 1-5 business days

How we use your data

Fit Body Weight Loss ("us", "we", or "our") operates https://www.fitbodyweightloss.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

If you opt-in to receive marketing updates we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you. Personal data may also be used by our internal system to automate processes of our store.

What we collect and store

Cookies

We use cookies to remember who you are when browsing our site and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website.

wp_automatewoo_visitor - Used to store a secure key that is unique to you - Expires after 2 years wp_automatewoo_session_started - Used to flag when you begin interacting with our website - Expires when you end the browser session automatewoo_do_cart_update - Used to store flag when your stored cart needs to be updated - Expires when you end the browser session

Carts

We store a copy of your cart in our database for 60 days for the purpose of reminding you when your cart is abandoned.

Communication preferences

We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.

Communication logs

We keep a log of some of the communication that we have with you which may include marketing and transactional emails and/or SMS messages. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.

Pre-submit data capture

What we share with others

We use MailChimp for email marketing. Your data may be transferred to MailChimp for processing in accordance with their Privacy Policy.

Other Information

Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information"). We will never sell or give your personal information away to anyone.

Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this site for user actions etc.

Communications We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you may be interested in.

Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us If you have any questions about this Privacy Policy, please contact us.